Assistant director of rooms

The Assistant Director of Rooms will support the Director of Rooms in leading the Rooms Division at Fairmont Banff Springs, ensuring exceptional guest experiences, operational excellence, and strategic development of luxury offerings. This role provides direct leadership and oversight for Front Office, Fairmont Gold, VIP team and is pivotal in driving service excellence initiatives, with a goal of achieving and maintaining Forbes Five-Star/Five-Diamond recognition for Fairmont Gold.

Job Duties Include:

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:   

• Oversee the daily operations of Front Office, Fairmont Gold, VIP Concierge, and Service Excellence initiatives.
• Provide strategic leadership to Front Office operations, ensuring efficient arrival, departure, and guest service processes while maintaining luxury service st...