Assistant Executive

Job Responsibilities

• Handle telephone enquiries and walk-in customers, and liaise with clients, intermediaries, surveyors/adjusters, handling agents, overseas principals, and the TM Group of Companies.

• Manage correspondence and attend client or intermediary meetings when required.

• Upon receiving claims notifications, gather relevant customer information, arrange surveys, and coordinate with settling agents when necessary.

• Create claim files and checklists, and verify policy, reinsurance, and treaty arrangements before confirming underwriting acceptance with the TM Group of Companies.

• Send acknowledgment letters and request necessary claims documentation from clients or intermediaries.

• Prepare and issue PLA/Cash-Call advice and follow up with reinsurers on payment status.

• Draft LLA/MLR for approval, ensuring reserves are updated promptly and accurately.

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