Assistant Front Office Manager

Lead the Desk. Elevate the Experience.

A dynamic city hotel in Cape Town is seeking an experienced Assistant Front Office Manager to support daily front office operations and lead a high performing team.

This role is ideal for a confident hospitality professional who combines operational strength with a guest focused leadership style.

What You'll Do

• Support the Front Office Manager in overseeing daily operations
• Lead front desk teams to deliver seamless check in and check out experiences
• Supervise shifts and take full responsibility in the absence of the Front Office Manager
• Manage guest concerns and implement effective service recovery
• Monitor staffing levels to meet service and financial objectives
• Ensure compliance with policies, procedures and operational standards
• Drive training, coaching and team development initiatives
• Support employee engagement and performance management ...