Assistant General Manager for Customer Service

Shape exceptional customer journeys at Burberry as Assistant General Manager. Guide sales teams to improve service quality while driving sales in a luxury retail setting.
Supporting the Store Manager, you will help drive sales and improve customer experiences. Your leadership will impact team performance and service delivery. Engage with staff to enhance their skills and ensure a positive shopping environment for all customers.
Key Responsibilities:
• Direct sales associates to achieve sales targets
• Coach teams on effective customer engagement
• Supervise and streamline customer service processes
• Collaborate with multiple departments to enhance workflows
• Address and resolve customer issues proactively
Requirements:
• 1-2 years in retail management or supervisory role
• Advanced proficiency with POS systems
• Strong capabilities in customer service management
• Experience with Apple mobile devices and digital resources
• Excellent communicati...