Assistant General Manager

Job Specification: Assistant General Manager (AGM)

Position Title: Assistant General Manager
Location:
Reports To: General Manager

Job Purpose:

The Assistant General Manager will support the General Manager in overseeing daily operations, with a focus on providing excellent service to tour groups and individual customers. This role requires attention to detail, strong organizational skills, and the ability to adapt quickly. While industry-specific training will be provided, the ideal candidate must demonstrate an understanding of business operations and customer service excellence.

Key Responsibilities:

Customer and Tour Group Management:

• Ensure the smooth coordination of tour group arrivals, stays, and departures.
• Provide exceptional service to all customers, maintaining high satisfaction levels.
• Build and maintain relationships with tour operators and clients to encourage repeat business.