Assistant Head (IFS)

Job Description

• Oversee the overall performance of Service teams.
• Ensure contract compliance and meet or exceed KPIs.
• Identify lapses and formulate action plans for improvement
• Foster a culture of service excellence and continuous improvement
• Monitor and update account processes and procedures
• Collaborate with Site Leads to develop and execute strategic business plans
• Cultivate teamwork, collaboration and personal development within the team.
• Attending operation meeting and discussion with clients
• Maintain data integrity in management systems
• Uphold safety protocols and crisis management procedures
• Enforce compliance with Health, Safety, Environmental and Risk Management policies.
• Oversee supply chain delivery, ensuring service quality
• Ensure accurate and timely financial reporting and billing
• Manage staff performance, development and recruitment