Assistant Learning & Development Manager

Job Summary

Crowne Plaza Penang Straits City is looking for a passionate Assistant Learning & Development Manager to support the development and delivery of training programs that enhance employee skills, service quality, and overall hotel performance. This role assists in driving a strong learning culture aligned with brand standards and operational needs.

Key Responsibilities

• Assist in planning and executing the hotel’s annual training and development plan.
• Conduct orientation programs and core skills training for new and existing employees.
• Coordinate departmental training programs and monitor training effectiveness.
• Ensure compliance with brand training standards and mandatory programs.
• Support leadership development and succession planning initiatives.
• Maintain accurate training records and prepare training reports.
• Work closely with department heads to identify training nee...