Assistant Manager

Urgent open role with one of our client in Alabang, Phillipines.
Job Role - Assistant Manager - Operations (Hi-Tech & Professional Services)
Location - Alabang, Phillipines
Shift - Night Shift
Qualifications
College Graduate with 5-6 years relevant experience. At least 2-3 years of experience as a Lead/Supervisor handling a team of Customer Success Representatives
Strong understanding of Customer Success/Sales principles and SaaS business models.
Experience with CS platforms (e.g., ChurnZero, Planhat, Gainsight) and trigger-based workflows.
Excellent communication skills for both 1:1 and 1:Many engagements.
Analytical mindset with ability to interpret health scores, usage data, and survey feedback.
Ability to manage multiple accounts simultaneously in a fast-paced environment.
Willing to work onsite in Alabang site on night shift
Job Description
Customer Engagement & Support
Manage customer interactions through a pooled model, responding to tri...