Assistant Manager BPO Operations

Company Introduction

Abacus has been at the forefront of delivering innovative business solutions for nearly 35 years, empowering organizations to turn their visions into reality. With a strong emphasis on industry-specific solutions and technology-driven delivery, we are dedicated to helping our clients achieve leadership in their sectors. Our commitment to embracing change with vision, courage, and integrity makes us a trusted partner for our clients.

Position: Assistant Manager BPO Operations

Job Description:

Team Leadership and Management
:

• Lead, motivate, and inspire a team of 100 BPO professionals, fostering a positive work environment, and encouraging individual growth and development.
• Set performance expectations, provide regular feedback, conduct performance evaluations, and implement appropriate recognition and corrective actions.
• Ensure effective resource planning, staffing, and allocation to meet client needs a...