Assistant Manager

Position: Assistant Manager

Location: Sea Point; Cape Town

Job Summary:

The Apartment/Guesthouse Assistant Manager is responsible for overseeing the daily operations of a guesthouse, ensuring a high level of hospitality and customer satisfaction. This role involves managing bookings, handling guest inquiries, maintaining the property, and ensuring guests have a comfortable and enjoyable stay.

Key Responsibilities:

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  Guest Services:

  
  
  
  
  • Welcome guests upon arrival, provide check-in and check-out services.
  
  
  • Respond to guest inquiries via phone, email, or in person.
  
  
  • Address and resolve guest issues and complaints in a timely and professional manner.
  
  
  • Provide local area information, recommendations, and assistance with travel arrangements.
  
  
  
  


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