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(Assistant) Manager, Client Liaison Team

Manulife
Full time Hong Kong, Hong Kong Operations Specialties Managers
Posted:
June 08, 2026
Location:
Hong Kong, Hong Kong, Hong Kong

Job Description

This role is responsible for client liaison within Wealth Operations Hong Kong. Key duties include handling agent and customer enquiries in a timely and professional manner, supporting client onboarding and maintenance, supporting transaction request, coordinating reporting, coordinating internally for relevant client responses / feedback, monitoring service quality and client experience, and ensuring compliance with relevant internal policies and procedures, and regulatory requirements.

Position Responsibilities:

  • Provide counter service support and resolve customer enquiries professionally.
  • Ensure all requests are handled accurately, compliantly, and within defined turnaround times and quality standards.
  • Handle agent enquiries via phone and email.
  • Collaborate with internal teams to achieve business goals and support operational needs.
  • Oversee client onboarding and account maintenance processes, including KYC/AML review, name scre...

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    Job Overview

    Job Type: Full time
    Location: Hong Kong, Hong Kong
    Posted: June 08, 2026
    Deadline: July 18, 2026