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Assistant Manager, Complaint Management.

PCCW
Full Time Hong Kong, Hong Kong Information and Record Clerks
Posted:
June 08, 2026
Location:
Hong Kong, Hong Kong, Hong Kong

Job Description

Assistant Manager, Complaint Management

Responsibilities:

As the Assistant Manager of Complaint Management, you will be assigned to resolve customer complaints related to eMPF from various channels.

  • Conduct thorough investigations into customer complaints received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and satisfactorily.

  • Provide guidance and support to ensure the high performance of team members.

  • Maintain compliance with all regulatory and legal requirements for customer complaints across various platforms. Implement and manage processes to ensure timely resolution of all issues.

  • Work closely with the operations and support teams to refine and enhance complaint-handling procedures. Foster a collaborative environment to ensure smooth and efficient operations.

  • Regularly analyze complaint trends and prepare reports for management to develop...

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    Job Overview

    Job Type: Full Time
    Location: Hong Kong, Hong Kong
    Posted: June 08, 2026
    Deadline: July 18, 2026