Assistant Manager, Control Tower

Job Description

About the Role

We are looking for a proactive and customer-focused Assistant Manager, Control Tower to support the day-to-day management of our Customer Experience & Support Operations. This role is critical in ensuring smooth operational performance, efficient issue resolution, and an excellent experience for both drivers and passengers.

You will work closely with cross-functional teams including Operations, Product, Data, Business, and Customer Experience to monitor operational performance, manage escalations, and drive continuous improvements across the customer journey.

The ideal candidate is operationally strong, analytical, highly organized, and passionate about delivering exceptional service in a fast-paced, app-based environment.

Key Responsibilities

Operations & Shift Management