Assistant Manager, Customer Experience

About Qra (pronounced Q-ra) - is a modern, start-up, neighbourhood grocer; thoughtfully designed to bring communities closer through quality food, curated selections, and personalised experiences; all with a genuine Qra touch.

As an Assistant Manager, Customer Experience you play a key role in ensuring smooth front-end operations, delivering warm and consistent customer experiences at Qra. This role supports customer service operations across both grocer and F&B, ensures service standards are consistently upheld, customer feedback is addressed proactively and leads the frontline team, particularly Cashiers and F&B team members through ongoing coaching that aligned with Qra’s service standard.

Responsibilities

• Champion customer service philosophy, ensure a high-touch by understanding customer’s needs, and provide personalized service experience for all customers.
• Handle customer feedback and complaints professionally.
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