Assistant Manager Customer Experience PetSmart

Elevate customer satisfaction as the Assistant Store Manager at PetSmart, specializing in Customer Experience. Champion the safety and well-being of pets while guiding your team to operational success.
As a key leader, you will navigate customer interactions and improve team engagement to ensure alignment with company values. Your focus on recruitment, coaching, and resolving issues will enhance both the employee environment and the pet parent journey. This role is pivotal in achieving operational and financial targets.
Key Responsibilities:
• Mentor associates and handle performance reviews
• Manage exceptional customer interactions in various channels
• Oversee promotional events and pet adoption efforts
• Conduct monthly audits of store operations
• Address and resolve team disputes effectively
Requirements:
• 3-5 years in a retail leadership capacity
• Flexible full-time commitment, including evenings
• Strong critical thinking and organizational sk...