Assistant Manager, Customer Experience

We are seeking an innovative and customer-centric Assistant Manager to join our Customer Experience (CX) team.
In this role, you will support the Director and Senior Manager in leading and executing initiatives that enhance both digital and physical touchpoints by uncovering customer needs, mapping and improving journeys, translating insights into actionable solutions.
Your focus will be to drive digital experience and adoption projects leveraging data, analytics and AI to deliver One Unified Experience.
This role is ideal for someone who thrives at the intersection of customer insight, experience design and digital innovation and is passionate about building seamless, loyalty-driven experiences.
Digital Experience & Innovation
Managing customer facing AI Agents.
Support in managing Digital Adoption Projects.
Lead User Acceptance Testing, portal trials and enhancement initiatives.
Support in developing and implementing AI driven solutions and automation tools th...