Assistant Manager, Customer Service (Freight Forwarding)

Assistant Manager, Customer Service (Freight Forwarding)

A well‑established and expanding international freight forwarding company is looking for a strong Customer Service Leader to drive operational excellence and lead a dynamic air & ocean freight team.

Why This Role Stands Out

• Leadership exposure with real decision‑making authority
• Clear pathway to Customer Service Manager level
• Stable and growing logistics organization
• Direct involvement in air freight & ocean freight operations
• Performance‑based bonus + medical benefits

What You Will Be Responsible For

• Lead and supervise daily air & sea freight shipment coordination
• Manage import & export documentation and compliance
• Handle customer escalations and provide timely resolution
• Ensure SOP adherence and on‑time delivery performance
• Track KPIs and prepare performance reports
• Mo...