Assistant Manager, Customer Service – High Net Worth Insurance

Join a globally established life insurer with a strong presence across Asia and expertise in High Net Worth (HNW) insurance solutions . This is an excellent opportunity for an experienced insurance operations or customer service professional to step into a highly visible role supporting HNW clients and intermediaries within a collaborative and fast-paced environment as an Assistant Manager .

• Manage day-to-day servicing and policy administration activities for HNW life insurance policies
• Handle complex policy alterations, financial transactions, and operational approvals
• Manage customer and intermediary enquiries across multiple service channels, including complaint investigations and resolution
• Support regulatory, audit, and back-book review projects, as well as operational improvement initiatives
• Monitor service KPIs, turnaround times, quality metrics, and operational tr...