Assistant Manager - Customer Service

Job Description Form

Job Role : Customer Service - Europe (Delivery Management Customer Facing )

Location: Mumbai

Key Responsibilities:

• Pending Customer/Desk manager revertals on queries and issues: All mails to be replied within 1 working day. Wherever time required for exact response is higher, reply back stating the reason and expected time.
• Review dispatch planning reports and check on-hold containers for respective customers, follow up for release with concerned person. Explore possibility of planning additional containers with dispatch planners
• Cross check all customer details in dispatch planning report to ensure there are no wrong details sent to factory
• Co-ordinate for new order receipts and confirmation, ensure timely confirmation within 2 working days.
• Check all related order details at time of confirmation, Send dumm...