Assistant manager - customer service

Job Description Form
Job Role : Customer Service - Europe (Delivery Management Customer Facing )
Location: Mumbai
Key Responsibilities:
- Pending Customer/Desk manager revertals on queries and issues: All mails to be replied within 1 working day. Wherever time required for exact response is higher, reply back stating the reason and expected time.
- Review dispatch planning reports and check on-hold containers for respective customers, follow up for release with concerned person. Explore possibility of planning additional containers with dispatch planners
- Cross check all customer details in dispatch planning report to ensure there are no wrong details sent to factory
- Co-ordinate for new order receipts and confirmation, ensure timely confirmation within 2 working days.
- Check all related order details at time of confirmation, Send dummy invoices wherever applicable
- Ensure documentation of shipments is sent on time, if not received on time, follow up for ...