Assistant Manager, Customer Service, Solutions North China

Time Type:

Working Location: 宁波北仑区出口加工区扬子江南路5号7号库。

General Responsibilities:

Support sales department to achieve annual department budget

Smooth communication with client representatives in various regions

Ensure customer’s satisfaction

Detailed Responsibilities:

Develop SOP regarding order flow and documentation based on Ningbo EPZ regulations and client requirements and proactive communication with customer to get them confirmed

Mapping out related KPI to tracking performance accordingly

Proactive problem solving, take the lead to handle contingent case if occur and actions as client instructions

Co-operate and negotiate with service providers to ensure service quality and reasonable rates;

Cost control in line with project overall target

Involved A/R and A/P issue to ensure health FIN condition

Team management such as job allocation, set objectives, motivate team memb...