Assistant Manager Customer Support

Key Responsibilities of the Role:

• Life cycle documentation: From Allotment till handover of project.

• Managing customer grievances and tracking status and their resolution within agreed upon

SLAs and TATs.

• Responsible for Customer relation-ship management at project site,

• Responsible for all CRM activity, documentation and MIS at project site.

• Intimation of inspection period to customer and schedule customer appointments for

inspection.

• Carrying out “PRE-DELIVERY INSPECTIONS” of all flats in co-ordination with construction team

and PMG group.

• Pre-delivery inspection and snag list. Communication of snags/defects identified to relevant

department and follow-up for resolution.

• Co-ordination with construction team at site for carrying out Rectification Works that has to

be necessarily undertaken.

• Clear communication of handover procedures to the customer.

• F...