Assistant Manager, Digital Channels Experience

Main Purpose of Job:

1. Assist in managing and improving AEON Credit's digital platforms, including the consumer website and AEON Wallet.
2. Support the delivery of a consistent and user-friendly experience across digital channels.
3. Monitor system performance, gather feedback, and identify basic issues or opportunities for improvement.
4. Coordinate with internal teams (e.g., IT, marketing, operations) to support ongoing enhancements and daily operations.
5. Assist in the rollout of new features by tracking project timelines, preparing documents, and following up on deliverables.
6. Help analyse data and user behaviour to support feature development, digital KPIs, and customer experience improvement.
7. Provide administrative and operational support for digital initiatives and reporting tasks.
8. Ensure accurate and timely communication of updates, feedback, and follow-up actions within the team and stakeholders.

Pri...