Assistant Manager, Distribution Service
Company 28 - Manulife (International) LimitedJob Description
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our Assistant Manager, Distribution Service with the resources to solve critical problems for the future of our business, which is why we need you.
Position Responsibilities:
Respond to brokerage channel hotline and email enquiries in relation to new business & underwriting, policy services, claims and life insurance product features in good quality standards and within pre-defined service turnaround time.
Handle daily incoming documents from broker including new business application, payment reconciliation, after sales policy services to internal for processing/outgoing documents.
Identify common incomplete items for application submissions and share best practices with team members in minimizing pending cases.
Provide sales support and case management to distributors.
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