Assistant Manager, e-Commerce Operation (Kota Damansara)

Lead of e-Commerce Operation

As the Lead of e-Commerce Operation, you will play a crucial role in shaping and executing our operational strategy within the D2C & EC Enablement business unit. You will oversee end-to-end operations across key platforms including Shopee, Lazada, and TikTok Shop, ensuring timely execution of store setups and campaigns while driving efficiency through process innovation. Reporting to the Head of Department, you will lead a high-performing operations team, build robust operational frameworks, and ensure that all D2C business operations run smoothly, efficiently, and with exceptional quality.

What You’ll Do

• Design, implement, and continuously improve operational processes and standard operating procedures (SOPs) to identify inefficiencies and resolve bottlenecks in the workflow.
• Oversee daily store health, seller ratings, penalty points, and customer service metrics on Shopee, Lazada, and TikTok Shop to ensure f...