Assistant Manager, Front Office

· Ensures implementation of SOP and all policies & procedures related to the department.

· Ensures all guest requests and complaints are handled appropriately adhering to the hotel's general guidelines for service recovery.

· Ensures all opening and closing duties are implemented in accordance with established standards.

· Reviews weekly forecasts and schedules Team Members accordingly.

· Assists hands-on in the operation during peak periods as required.

· Functions as Duty Manager.

· Meets, greets and escorts guests to the room in accordance with the hotel's standards and as assigned.

· Inspects back-of-the-house (evening shift), the lobby and other guest areas and informs department concerned of findings.

· Coordinates with the Security Department the investigation of irregularities and undesirable guests.

· Prepares reports on accidents to guests, employees and non-hotel guests, as well as reports of loss and/or damag...