Assistant Manager - Global Service Operations

About The Company

Tata Communications Redefines Connectivity with Innovation and Intelligence. Driving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications.

Job Description

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified Collaboration/Mobility & IoT/other感じ domains. The role acts as a conduit between customers and other teams such as engineering, architecture, etc., for any issue resolution. This is an operational role, responsible for叶 delivering results that have a direct impact memo day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.