Assistant Manager

Job Title: Assistant Manager Voice and Accent Training
Campaign: Insurance
Location: Iloilo
Work Setup: Onsite
Salary Range: 37, ,000

Job Summary:

We are seeking a highly skilled Assistant Manager Voice and Accent Training to enhance the communication proficiency of our customer service representatives. The ideal candidate will have a strong background in voice and accent coaching, language training, and business communication to ensure high-quality interactions with clients. This role will focus on training, mentoring, and continuous improvement initiatives to optimize agent performance.

Key Responsibilities:

• Conduct Voice and Accent Training, Business Communication (BQ) support, and Pre-Process Training for new hires and existing employees.
• Develop and implement training modules focusing on accent neutralization, pronunciation, intonation, and grammar to enhance communication effectiveness.
• Asse...