Assistant Manager, IT Shared Services

The Head of IT Shared Services will lead the group’s centralized IT operations function responsible for delivering reliable, secure, and responsive IT services to all companies within the Exitra ecosystem.

This role combines operational leadership, infrastructure management, and service delivery excellence, ensuring that internal teams can operate efficiently while maintaining enterprise-grade technology standards.

You will oversee IT administration, Microsoft 365 services, internal infrastructure support, and end-user technical services across the group.

This is a leadership role reporting directly to senior management, with the mandate to build scalable processes, modernize internal systems, and establish best-in-class IT service practices.

Key Responsibilities

• Lead and manage the centralized IT Shared Services team supporting multiple companies within the group.
• Define service standards, response SLAs, and internal support pro...