Assistant Manager

Urgently hiring for one of our direct client in Philippines.
Job Title- Assistant Manager - Operations (with US Mortgage/ Financial)
Job location - Metro Manila
Job Type- NightShift (Onsite)
Qualifications
Bachelor's Degree in Business Administration, Finance, or a related field (preferred).
Minimum 2 years of BPO experience in a mortgage or financial services account, including at least 2 years in a leadership role.
Strong understanding of mortgage servicing processes (origination, underwriting, escrow, foreclosure, or customer service).
Excellent analytical, leadership, and communication skills.
Proficient in MS Office tools and CRM/mortgage servicing systems.
Knowledge of U.S. mortgage regulations and compliance standards preferred.
Additional Details
Operational Management
Oversee daily operations of a mortgage servicing team, ensuring adherence to SLA metrics (AHT, Quality, CSAT, Productivity, and Accuracy).
Monitor loan processing, underw...