Assistant Manager

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

• Assist in recruiting, hiring, training and developing a high‑performing team consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring team members follow superior customer service guidelines.
• Assist with Team Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising team members.
• Member service oversight – ensuring team members are providing a superior member experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front‑desk related activities i...