Assistant Manager Operations - Call Center

iQor

Employee Paniqui, Central Luzon Operations Specialties Managers

Posted:

March 03, 2026

Location:

Paniqui, Central Luzon, Philippines

Job Description

Job Summary: 
Directly assists the Call Center Manager in organizing and directing the day-to-day activities related to the operation of the Call Center. Assists in managing, training & guiding call center supervisors in performing their duties. Collects and analyze call-center statistics
Responsibilities: 
Assists in determining call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Assists in maintaining and improving call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs.
Assists in accomplishes call cent...
                

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Job Overview

Job Type: Employee

Location: Paniqui, Philippines

Posted: March 03, 2026

Deadline: April 12, 2026