Assistant Manager - Operations (Hi-Tech & Professional Services)

Overview

Urgent open role with one of our client in Alabang, Phillipines.

Role

Job Role - Assistant Manager - Operations (Hi-Tech & Professional Services)

Location - Alabang, Phillipines

Shift - Night Shift

Qualifications

• College Graduate with 5-6 years relevant experience. At least 2-3 years of experience as a Lead/Supervisor handling a team of Customer Success Representatives
• Strong understanding of Customer Success/Sales principles and SaaS business models.
• Experience with CS platforms (e.g., ChurnZero, Planhat, Gainsight) and trigger-based workflows.
• Excellent communication skills for both 1:1 and 1:Many engagements.
• Analytical mindset with ability to interpret health scores, usage data, and survey feedback.
• Ability to manage multiple accounts simultaneously in a fast-paced environment.
• Willing to work onsite in Alabang site o...