Assistant manager - operations/assistant manager - process

About the company
At Study In, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance, and university partnerships.
Main Duties & Scope of the role
1. Ensure the team meets or exceeds individual performance targets for applications processing and quality.
2. Identify and implement process improvements to enhance team efficiency and maintain or reduce turnaround time (TAT).
3. Provide ongoing training and development opportunities to ensure the team is up-to-date with best practices and tools.
4. Oversee the implementation of a thorough review process to maintain a high standard of application...