Assistant Manager, Premier Customer Service

Public Mutual Berhad

Full-time Malaysia, Malaysia Other-General

Posted:

February 27, 2026

Location:

Malaysia, Malaysia, Malaysia

Job Description

Job Responsibilities: 
To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience. 
To ensure prompt resolution of escalated enquiries/ complaints. 
To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time. 
To analyse daily and monthly reports to improve the service standards. 
To liaise with relevant departments in the enhancement of systems. 
To coordinate seminars, projects, and members' engagement activities, etc.To oversee daily operations in handling of high net worth customers and uphold the overall customer service standard and customer experience. 
To ensure prompt resolution of escalated enquiries/ complaints. 
To maintain and upkeep the service quality provided to all unit holders with adherence to the specified turnaround time. 
To analyse daily and mont...
                

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Job Overview

Job Type: Full-time

Location: Malaysia, Malaysia

Posted: February 27, 2026

Deadline: April 08, 2026