Assistant Manager, Public Relations

Key Responsibilities

• Manage public relations and communication activities to maintain a positive hospital image.
• Liaise with patients, families, media, corporate clients, and external stakeholders.
• Support hospital events, campaigns, and community or corporate engagements.
• Oversee customer care and patient relations operations, including feedback and complaints.
• Handle sensitive cases and service recovery professionally.
• Coordinate with medical, nursing, and support departments to resolve service-related issues.
• Prepare official communications, responses, and management reports.
• Supervise and guide customer care/front desk staff to ensure service standards.

Requirement

• Bachelor's Degree in Public Relations, Communications, Hospital Management, or related fields.
• 3–5 years of experience in PR, communications, or patient relations, preferably in a hospital.
• Strong com...