Assistant Manager, Quality & Compliance

International SOS

Full-time Hong Kong, Hong Kong Operations Specialties Managers

Posted:

June 12, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

About us
Are you passionate about delivering exceptional service and creating memorable experiences? This is an amazing opportunity to join Aspire Lifestyles (a subsidiary of International SOS), the world's largest premium concierge and affluent service provider. The Aspire Lifestyles delivery model assists companies and some of the world’s most premier brands to drive loyalty and create value in their customer portfolios.
Your Role:
Implement and maintain quality standards to provide teams with best practice guidelines required to serve our clients and customers

Conduct quality reviews of team member interactions across all inbound and outbound channels on a regular basis and conduct coaching

Investigate on defects and complaints to provide and enforce initiatives to improve the service standards and drives a greater customer satisfaction

Support to manage, track, investigate and revie...
                

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: June 12, 2026

Deadline: July 22, 2026