Assistant Manager, SAP Functional Lead

ROLE AND RESPONSIBILITIES

As part of the KLK OLEO Global SAP team, the role includes but is not limited to SAP Production Planning (PP), Quality Management (QM), Plant Management (PM) modules in terms of design, analysis, development, documentation, testing, and support work related to the module.

Strong knowledge and understanding of Production Planning (PP), Quality Management (QM), Plant Management (PM) and integration with different modules.

1. SAP Support

Provide first and second level global SAP support, inclusive of the monitoring, tracking of incidents and service/change requests in meeting service-level obligations.

Escalate critical issues/problems to management or Application Management Services (AMS) for prompt technical, resolution and development.

Act as liaison between business users and technical team for troubleshooting: investigate, analyze, and solve SAP-related problems.

2. Change Request

Prepare, r...