Assistant Manager

The Assistant Manager/Manager is part of the Membership Operations & Services (MOS) team. This team oversees several functions, including the collection of subscription fees from SBF members and following up on fee arrears, managing membership exemption, updating SBF's membership database, managing SBF's Associate Membership and organising member activities such as orientation events.

The Assistant Manager/Manager will also take the lead within MOS in ensuring the recovery of fee arrears through reminders and follow up tasks, as well as process improvements to improve collections of membership fees.

Job Responsibilities

• Lead in efforts to follow up on the collection of membership fees, including practice of reminders and management of external vendors for debt recovery. Oversee the management of appointed debt recovery vendors, including establishing and tracking service levels, escalations, invoicing and liaison work.
• Formulate initiatives for eff...