Assistant manager

Locations ZA Cape Town C76 (Work From Office)
Job Role Customer Care Voice-Inbound
Experience (In Years) 3-6 Job Description
Responsibilities
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is in compliance with predefined parameters
Ensure claim costs is controlled and leakage kept at a minimum
Ensure accuracy of reserves and payments and manage lifecycle of claims
Ensure adherence to Company Policies and Procedures
Managing calls – both inbound and outbound as well as all other correspondence on claims
Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns
Any other essential function that may occur from time to time as directed by the Supervisor Qualifications
Previous international Voice experience
Should be familiar with MS Office
Possesses necessary knowledge of business concepts to ef...