Assistant Manager Workforce Operations

Job Description

- Own the end-to-end workforce management function for on-ground fulfillment teams
- Source, onboard, and manage relationships with local third-party manpower providers, including SLA definition, performance tracking, and penalty enforcement

- Partner with commercial teams to support new partner pitches and conduct regular performance reviews for existing partners

- Enable on-ground supervisors with the right system access, tools, and performance dashboards to effectively manage daily operations

- Manage the picker ecosystem, including system access, logins, and permissions across multiple platforms and portals

- Own workforce budgeting and monthly shopper cost tracking in alignment with the local P&L

- Ensure accurate demand forecasting and optimize shift planning and scheduling to meet service levels efficiently

- Implement, monitor, and enforce SOPs across onboarding, training, performance man...