Assistant Manager/Senior Executive Digital customer experience

Telenor Pakistan | Posted Feb 23, 2026

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Full-time

Lahore

Negotiable

Master (>10 yrs)

Last date to apply: 28th February, 2026

Employment Type: This is a full-time position.

Grade: This is a grade JG 2 position. (permanent)

Location: This role is based in Lahore, Pakistan. (On-Site)

About the role:

The Digital Customer Experience & Transformation AM will own and drive end-to-end digital customer journeys across apps, website, and digital touchpoints. This role focuses on improving digital experiences, and leveraging AI, analytics, and automation to identify CX opportunities, personalize journeys and translating customer insights into scalable products, apps, and service improvements that drive satisfaction, retention, and business growth.

Your Impactful Goals will include:

This position plays an important role in management and improving of customer experience in...