Assistant Officer

RecruitFirst is hiring
You will be outsourced/deployed to our client

Assistant Officer, Customer Service

Location: Middle Road

Contract Duration:
• ASAP – Oct months, contract)

Working Schedule:
• 5 to 6 days per week
• Shift timings (rotational):
– 8:00am – 5:00pm
– 9:00am – 6:00pm
– 10:00am – 7:00pm
– 2:00pm – 11:00pm

Salary & Benefits:
• $2,900 – $3,300 basic
• 1-month completion bonus

Job Scope:

• Handle customer enquiries and account-related requests via calls, emails, and walk-ins
• Respond to enquiries within established service standards
• Contact customers with flagged applications/accounts during KYC screening to advise on follow-up actions
• Provide first-level review and handling of customer feedback and account-related disputes
• Escalate unresolved issues for further investigation and provide operational support
• Assist with updating daily reports on cont...