Assistant Outlet Manager

Job Overview

PAK GEMBUS Restaurant is a fast-growing brand with over 60 outlets across Kuala Lumpur, Negeri Sembilan, Kedah, Selangor, Kelantan, Melaka, Perak, Johor, and Penang—and we’re just getting started! Join us as we expand and create success stories along the way!

Responsibilities

• Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.
• Ensure the restaurant is fully prepared, stocked, and ready for service.
• Provide prompt, courteous customer service, maintaining high food and beverage quality standards.
• Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.
• Address and resolve customer complaints professionally and efficiently.
• Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.
• Monitor team attendance, c...