Assistant Outlet Manager @ UPM Serdang

DUTIES & RESPONSIBILITIES:

1. Provide quality products to our customers by building a system of quality with team members, which ensures each product, meets Emart24 standards and accurately reflects the customer's order.

2. Solicit customer feedback, share feedback with the team to improve shop operations and build brand loyalty.

3. Recruit customer-focused team members maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations.

4. Ensure compliance with uniform and appearance standards, establish, and communicate performance expectations and conduct timely and effective performance reviews.

5. Coaching and developing team members to ensure the entire team is quality and customer:- focused; and build an atmosphere of teamwork, energy, and fun.

6. Building shop sales through various methods by executing creative local shop marke...