Assistant Reservations Manager

This is a Fully On-Site Role Based in Nuevo VallartaMust be Bilingual in English and SpanishASSISTANT RESERVATIONS MANAGERSUBORDINATES: Reservations Coordinator + Guest Services CoordinatorBASIC FUNCTION:Supervise and execute the individual and group reservations process with excellence, ensuring efficient management, clear communication with clients, and a high hotel occupancy rate.KEY OBJECTIVES:Ensure a maximum response time of 24 hours for reservation requests.Monitor the reservation conversion rate (from quotation to confirmation) and implement this tracking metric in Zoho CRM.Ensure 100% accuracy in inventory management within Cloudbeds.Implement processes to reduce cancellations and no-shows and encourage direct bookings without going through OTAs.Provide a seamless booking experience with excellent customer service.RESPONSIBILITIES AND ACTIVITIES:RESERVATIONS MANAGEMENTReceive and process individual, group, and day pass reservation requests.Handle customer service via phone,...