Assistant Restaurant Manager (ADD) | InterContinental Halong Bay Resort

**Key Responsibilities**
**1. Guest Experience & Service Excellence**
Ensure all guests receive professional, personalized, and attentive service in accordance with resort and brand standards.
Monitor guest satisfaction and proactively resolve complaints and service recovery situations.
Build positive relationships with guests, recognizing repeat and VIP guests whenever possible.
Conduct regular table visits and gather guest feedback to identify improvement opportunities.
Ensure service consistency across all meal periods.
**2. Operations Management**
Assist in managing the daily operations of the All Day Dining Restaurant.
Coordinate restaurant opening and closing procedures.
Ensure proper restaurant setup, cleanliness, and maintenance of dining areas.
Monitor reservations, guest flow, seating arrangements, and table turnover.
Ensure smooth coordination with Kitchen, Stewarding, Front Office, and other departments.
Supervise buffet setup and pres...