Assistant Service Express Manager

Additional Information
Job Number
Job CategoryRooms & Guest Services Operations
LocationThe Westin Manila, San Miguel Avenue corner Lourdes Drive, Ortigas Center, Metro Manila, Philippines, Philippines, 1552
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

The Assistant Service Express Manager has a range of responsibilities aimed at ensuring a seamless and exceptional experience for guests at every point of interaction. The role requires a multi-skilled approach, enabling the management of diverse tasks across multiple departments. It is responsible for overseeing the operations of the Front Desk and Guest Services, coordinating daily activities including efficient and smooth guest check-ins/check-outs, concierge services, managing guest interactions, and supervising and leading the Guest Experience Experts/Operations Experts to ensure high standards of service. This role also oversees Room Service activities as it ...