Assistant Service Manager

Assistant Service Manager Wilkes Barre, PA · General Labor Apply Now

Job Title: Assistant Service Manager

Job Summary
The Assistant Service Manager at McCarthy Tire Service supports daily operations at a commercial tire service location. This role oversees technicians and service flow, ensures high customer satisfaction, maintains efficient shop operations, and supports overall store performance. The position is hands-on and requires strong leadership, technical tire knowledge, and a customer-focused approach in a fast-paced commercial service environment.

Key Responsibilities
+ Assign and manage daily service work for commercial tire technicians, mobile units, and shop staff to ensure timely, accurate completion.
+ Supervise tire technicians and support staff, including scheduling, training, performance coaching, discipline, and motivation.
+ Deliver excellent customer service from vehicle intake through completion and follow-up; recommend appro...