Assistant Service

Responsibilities

• Allocate and assign personnel for installation / service assignments.
• Select sub-contractors for installation / service work requirements.
• Advise service personnel on upgrading / changes of company's product.
• Liaise with customer on technical issue.
• Provide feedback on product non-conformity and technical issue to principal and company's head-quarter.
• Ensure jobs completed by service personnel is according to customer requirement and specification of the equipment.
• Ensure all documents on installation / service works are completed and ready for billing.
• Ensure that proper maintenance and calibration is carried out for all test equipment.
• Provide technical advice to the team & authorized dealers and help them to improve the efficiency and effectiveness of the work.
• Provide technical advice and training if required to technical staffs including staff of the dealers.